This policy explains what information Intra Cab ("we", "us") collects through the Intra Cab mobile app and website, how we use it, and the choices you have. Intra Cab is a ride-hailing service connecting riders with independent drivers in Guyana and Suriname.
Information we collect
Account information
Email address (used to sign in via a one-time code — we never store a password), phone number, and an optional display nickname.
Identity verification (drivers)
To drive on Intra Cab, we require a selfie of you holding your driver's license. We use this to read your legal name, date of birth, and license number, and to confirm the face in the selfie matches the license. The raw verification photo is kept for verification and admin review only and is never shown to riders. A separate, face-only crop (or a photo you choose yourself) is what riders see.
Vehicle information (drivers)
A photo of your vehicle registration, a photo of the back of your car (used only to verify the plate matches your registration — never shown to riders), and a separate photo of your car that riders do see. We also store your vehicle's make, model, year, plate number, vehicle type, and seating capacity.
Location
While you have an active trip (or are online as a driver), we collect GPS location from your device. This is used to match riders with nearby drivers, calculate routes and fares, show live tracking during a trip, and detect pickup/drop-off arrival. We do not collect location in the background outside of active trips or driver availability.
Trip information
Pickup and destination addresses/coordinates, fare amounts, trip status and timing, cancellation reasons, and ratings you give or receive.
Push notifications
A device push token, used only to deliver trip-related alerts (offers, driver arrival, trip status) to your device.
Payments
Intra Cab currently operates on a cash-only basis. We do not collect or process card or bank payment information.
Text Messaging (SMS)
We use the phone number you provide to send you a one-time SMS passcode when you sign in or create an account. Message frequency varies based on your login activity. Message and data rates may apply.
No mobile information collected for the purpose of SMS consent will be shared with any third party or affiliate for marketing or promotional purposes. Your phone number is used solely by Intra Cab to deliver the account-verification messages described here.
To stop receiving SMS messages, reply STOP to any message. For help, reply HELP or email support@intra.cab.
How we use this information
To operate the service: matching riders and drivers, verifying driver identity and vehicle documents, calculating fares and routes, sending trip-related notifications, showing ratings, and providing customer support. We do not use your information for advertising, and we do not sell your information to third parties.
What we share with the other party on a trip
A driver and rider matched on a trip see limited information about each other: name/nickname, phone number, a profile photo, and (for drivers) a car photo, vehicle details, and rating. Identity verification documents, license numbers, and raw verification photos are never shared with the other party — they're visible only to Intra Cab for verification and admin review.
Data retention
We retain account and trip information for as long as your account is active, and as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You can request deletion at any time — see below.
Deleting your account and data
You can delete your account directly in the app: go to Edit Profile and tap "Delete account." This immediately and permanently deletes your account, trip history, and photos.
If you'd rather not use the app, you can also request deletion by emailing us at support@intra.cab with the email address your account is registered under. We will delete your account and personal data within 30 days, except where we're required to retain certain records (e.g. for fraud prevention or legal compliance).
Children's privacy
Intra Cab is not directed to children, and driving requires a valid driver's license. We do not knowingly collect information from children under 18.
Security
We use industry-standard measures to protect your information, including encrypted connections (HTTPS) between the app and our servers and restricted access to verification documents.
Changes to this policy
If we make material changes to this policy, we'll update the "Last updated" date above and, where appropriate, notify you in the app.
Contact us
Questions about this policy or your data? Email support@intra.cab.